Privacy Policy - Coconut Hill Allen

Coconut Hill Grocery App, website, delivery service, and related services ("Coconut Hill," "we," "our," or "us") respect your privacy. By using our app, website, pickup service, delivery service, or placing orders with Coconut Hill, you agree to this Privacy Policy.

This Privacy Policy applies only to Coconut Hill Texas store operations and related services.

Information We Collect

Coconut Hill may collect personal and non-personal information including but not limited to:

Name
Phone number
Email address
Delivery address
Billing address
Payment information
Order history
Device information
IP address
App usage information
GPS/location information
Communication history
Customer preferences
Coupons and promotions used
Feedback and reviews

Information may be collected when:

placing orders,
creating accounts,
contacting customer support,
using the app or website,
participating in promotions,
subscribing to notifications,
or interacting with Coconut Hill services.

How We Use Information

Coconut Hill may use collected information to:

process orders,
manage deliveries,
communicate with customers,
provide customer support,
improve services,
detect fraud,
verify payments,
prevent abuse,
send updates or promotions,
improve app performance,
analyze customer behavior,
personalize experiences,
comply with legal obligations,
and operate business functions.

Sharing of Information

Coconut Hill may share information with:

delivery drivers,
payment processors,
Zelle/payment providers,
app developers,
cloud hosting providers,
analytics providers,
communication providers,
marketing partners,
legal authorities,
contractors,
affiliates,
and third-party service providers as necessary for business operations.

Coconut Hill may also disclose information:

to comply with legal requests,
protect business interests,
investigate fraud,
enforce policies,
respond to disputes,
or protect customer or company safety.

No Guarantee of Security

While Coconut Hill attempts to protect customer information, no app, website, server, payment system, internet transmission, or electronic storage system is completely secure.

Customers understand and agree that:

use of the app and services is at their own risk,
Coconut Hill cannot guarantee absolute security,
and Coconut Hill shall not be responsible for unauthorized access, hacking, data breaches, theft, viruses, technical failures, cyberattacks, or security incidents beyond reasonable control.

Payment Information

Payments may be processed through third-party providers including banks, payment gateways, Zelle, card processors, or other financial service providers.

Coconut Hill does not guarantee the security, availability, or reliability of third-party payment systems.

Customers are responsible for ensuring payment details are entered correctly.

Location & GPS Information

The app may collect approximate or precise location information to:

support deliveries,
estimate delivery areas,
improve services,
provide location-based features,
or prevent fraud.

Location services may be disabled by customers through device settings, but some app features may not function properly.

Marketing & Notifications

Coconut Hill may send:

order updates,
delivery notifications,
promotions,
coupons,
offers,
reminders,
announcements,
and marketing communications through SMS, email, app notifications, WhatsApp, phone calls, or other communication methods.

Customers may opt out of marketing communications where applicable.

Cookies & Analytics

The app or website may use:

cookies,
analytics tools,
tracking technologies,
advertising tools,
session tracking,
and performance monitoring technologies.

These tools help improve app performance, customer experience, fraud prevention, and marketing analysis.

Third-Party Services & Links

The app or website may contain links, integrations, or services provided by third parties.

Coconut Hill is not responsible for:

third-party privacy practices,
external websites,
third-party content,
external apps,
payment services,
advertisements,
or outside services.

Customers use third-party services at their own risk.

Data Retention

Coconut Hill may retain customer information for:

business purposes,
accounting,
legal compliance,
fraud prevention,
dispute resolution,
operational needs,
or internal analysis.

Data may be retained even after account closure or order completion where permitted by law.

Children's Privacy

Coconut Hill services are not intended for children under 18 without parental supervision.

Coconut Hill does not knowingly collect personal information from children without appropriate consent where required by law.

Customer Responsibilities

Customers are responsible for:

protecting account credentials,
maintaining accurate information,
securing their devices,
and monitoring account activity.

Customers must notify Coconut Hill immediately regarding suspected unauthorized account access.

Limitation of Liability

Coconut Hill, its owners, employees, developers, contractors, affiliates, delivery partners, and service providers shall not be liable for:

data breaches,
hacking incidents,
unauthorized access,
identity theft,
payment fraud,
lost data,
technical issues,
interrupted services,
or damages arising from use of the app, website, or services to the maximum extent permitted by law.

Changes to Privacy Policy

Coconut Hill reserves the right to modify, update, replace, or remove this Privacy Policy at any time without prior notice.

Continued use of the app, website, or services constitutes acceptance of updated policies.

Governing Law

This Privacy Policy shall be governed by the laws of the State of Texas, United States.

Contact Information

For questions regarding this Privacy Policy, customers may contact Coconut Hill through official store communication channels listed in the app or website.

Acceptance of Policy

By using the Coconut Hill app, website, delivery service, pickup service, or placing orders, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.